Frequently Asked Questions
Everything you need to know about visiting our salon.
How do I book an appointment?
You can book online through our website by clicking 'Book Now' or visiting our booking page. You can also call us at (919) 671-8353.
What is your cancellation policy?
We kindly ask for at least 24 hours notice if you need to cancel or reschedule. You can use the link in your confirmation email to manage your appointment.
Do you accept walk-ins?
While we primarily work by appointment to ensure quality time with each client, we do accommodate walk-ins when possible. Call ahead to check availability.
What forms of payment do you accept?
We accept all major credit cards, debit cards, and cash.
How long should I expect my appointment to take?
Appointment times vary by service. Haircuts typically take 30-60 minutes, while color services can range from 1.5 to 3+ hours depending on the treatment.
Should I wash my hair before my appointment?
For haircuts, clean hair is fine. For color services, it's actually better to come with hair that hasn't been washed for 1-2 days, as natural oils can help protect your scalp.
Do you offer consultations?
Yes! We offer consultations for color services ($45) and extensions ($30). This helps us understand your goals and recommend the best approach. Book a consultation online or call us.
What products do you use and sell?
We use and retail professional-grade products. Ask your stylist for personalized product recommendations for your hair type.
Is parking available?
Yes, free street parking is available on South Main Street and in the surrounding downtown Rolesville area.
Do you offer services for children?
Yes! We offer children's haircuts for ages 10 and under. We recommend booking during quieter times for a more relaxed experience.
Still have questions?
We're happy to help. Give us a call or send us a message.